How We Rank

A home warranty is defined by legal contractual agreement between a homeowner and other entity groups such as constructors or risk management teams. In basic terms, it refers to home service contracts or home safety application plans that cover repair and replacements costs of home appliances. Home warranty services often cover major systems such as HVAC (heating, ventilation and air conditioning) as well as other structural components like plumbing, lighting/wiring among others. When seeking a home warranty plan, it is important to know exactly what coverage is provided and what liabilities are acceptable.

There are many complaints from clients who have paid dues for a long period of time only to be denied the deserved repair or replacement due to a particular concealed clause in the contract. It is therefore important to go through the entire agreement and seek professional advice for any uncertainties. Home warranty companies are supposed to provide relief to clients by securing their needs for repair or replacement of services in times of need. Damages to fixtures and home appliances can be caused by different factors, including natural disasters like floods and unforeseen events like electrical power surges. It may also be due to natural lifecycle drop or even negligence and lack of maintenance. There are different considerations that direct how we rank home warranty companies depending on their dedication in offering the appropriate coverage and reliable convenient services.

Before contracting home warranty services, it is important to go through a list of some key considerations that will help you in making an informed decision. Our ranking is based on an average score of 100%, which is divided into segments/categories each owning a given percentage of the whole. The following listed areas guide how we rank home warranty companies and are some of the key elements you should be weighing when seeking such services.

Coverage: 10% of overall rating

The home warranty company is supposed to cover most home appliances including plumbing, electrical and heating appliances as well as dishwashers, ovens, refrigerators among others. The extent of cover is inclusive of areas which the company will be liable to compensate and exceptions which the owner will be solely responsible. When looking for a home warranty, you should ensure the range of cover that is provided in the contract accommodates all the appliances for which you seek cover.

Repairs against Replacement: 10% of overall rating

There have been concerns about home warranty companies providing wrong covers like repair when the appliance in contention is in very poor condition that needs replacement. We therefore compare the repair and replacement services offered and whether they are the right options that should be given. It is already evident that these company fear losses and it is therefore important to choose one that will replace a bad fixture rather than repairing which can result in escalated damages.

Cost: 5% of overall rating

Price will always feature where contractual agreements are involved as value for money is the driving factor that directs consumer preference and satisfaction. When seeking home warranty services, it is important to consider the budget against cover provided for different companies and whether it meets your requirements. Most companies charge in the range of $300 to $700 per annum excluding appliance expenses that may compound the expenditure to $2000. The cost in terms of paid installments and the replacements/repair expenditures should only depict a marginal profit difference.

Customer support and Reliability: 15% of overall rating

Customer support involves the ability of these companies to communicate assistance information including advice, new developments as well as seamless path to finding aid. The procedures involved in filling an order for repair or replacement should be effortless and the response speed should be fast. Delays may result in expanded damages and can open up a platform for declined compensations. We therefore rate these companies according to their efficiency in communicating with clients on installments and changes in contractual agreements in addition to new offers and response punctuality.

Competence/Expertise: 10% of overall rating

When contracting home warranty services, the company should be able to exhibit competence and professionalism by providing referrals in services such repair and replacements. The staff sent to access and conduct repairs should be knowledgeable in the field with sufficient training on appliance handling and installations. The third party companies contracted to provide replacement material or extensive repair in case of catastrophic damages should also exhibit high expertise and competence. The most competent company is that with the ability of subjecting clients to satisfaction by providing high quality customer service and reliable flexible schemes. They should also be equipped with necessary protection and work procedures to ensure effective provision of service.

Genuine business/Licensing/Clean record: 15% of overall rating

It is wise to affirm that the company which you are getting into any contractual agreement with is legit and has licensed recognized staff. This does not only ensure you have quality services but also prevents you from unknown implications that may result off unlicensed operations. There are bureaus that offer records about insurance companies where you can preview history and identify any bad review that you should be cautious of. We therefore include the element of credibility of business to help clear existing doubts about future prospects.

Expert and User Rating/Review: 35% of overall rating

Before entering into the home warranty plans with contracting companies, it is always necessary to find out what previous and current clients think of the level of service being provided. This in addition to reviews from experts and activists who are knowledgeable in the insurance industry will provide you with the necessary insights that guide decision making. It is better to get into a contract knowing what to expect and what level of service you will be receiving. User and expert rating are a key factor since they provide an avenue for measurement and evaluation for the claimed services. Rating such as BBB offers a platform to identify competitive advantages which are the pros and also provides the weaknesses/cons. This kind of indicators include client complaints, comments, opinions and overall rating, which are significant in determining the companies credibility.

The criteria above can play a very critical role when ranking home warranty companies.